info@ghiphareux.world +61 477 825 305 98 Riley St, Darlinghurst NSW 2010, Australia

Refund Policy

Last Updated:

1. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with a product you have purchased from us, you may be eligible for a return or refund in accordance with Australian Consumer Law and this policy.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and in its original packaging
  • The return request must be made within 30 days of delivery
  • The product must be in the same condition as when you received it
  • You must have proof of purchase (order confirmation or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened or used
  • Products damaged due to misuse or negligence
  • Products returned after the 30-day return period
  • Products without proof of purchase

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@ghiphareux.world with your order number and reason for return
  2. We will review your request and provide return instructions if approved
  3. Package the product securely in its original packaging
  4. Ship the product to the address provided in the return instructions
  5. Once we receive and inspect the returned product, we will process your refund

5. Refund Processing

If your return is approved, we will process your refund within 10 business days of receiving the returned product. Refunds will be issued to the original payment method used for the purchase.

Please note that shipping costs are non-refundable unless the product is defective or we made an error in your order.

6. Defective Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

7. Australian Consumer Law

Our refund policy is in addition to your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

8. Change of Mind

If you change your mind about a purchase, you may return the product within 30 days of delivery, provided it meets the return eligibility criteria. You will be responsible for return shipping costs.

9. Contact Us

For questions about returns or refunds, please contact us:

Email: info@ghiphareux.world
Address: 98 Riley St, Darlinghurst NSW 2010, Australia
Phone: +61 477 825 305